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How to use failure as an opportunity to improve the relation with your customers

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How to use failure as an opportunity to improve the relation with your customers

How to use failure as an opportunity to improve the relation with your customers
How to use failure as an opportunity to improve the relation with your customers

About: Justin Spratt – Head of Business Africa at Uber Justin Spratt is a well-known ICT and advertising industry executive who is now Head of Business Sub-Saharan Africa at Uber. Previously he was chief growth officer at digital marketing agency Quirk Group.

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This module is part of the Grow your business course.
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Growing a business online course

Grow your business

The course on ‘Grow your business’ is aimed at startup founders who are looking to scale their operations when they are getting traction for their product or service.

One module breaks down the different types of business models to consider, and the other module focuses on ways to build traction and grow the customer base.

Each module has a number of learning resources, which include:
• Theoretical breakdowns where concepts are introduced – relevant to the African context.
• Videos of leading business professionals, entrepreneurs and investors, sha…

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